Product specification
Define style, grade, quality limits, moisture tolerance, packing, weights and labelling.
Buyer resources
Make the right decision before the purchase order.
A practical starting point for procurement requirements, samples, documentation and the commercial information buyers should request before concluding a transaction.
Procurement guidance
Information that improves trade decisions.
The documents required depend on the product, destination and agreed delivery responsibilities.
Samples & assessment
Agree sample identity, handling, evaluation method and who bears the related costs.
Commercial offer
Confirm price currency, unit, delivery term, named place, payment basis and offer validity.
Shipment documents
Check which export, transport, origin and inspection documents apply to the movement.
Arrival checks
Plan destination receipt, condition verification and exception reporting.
Trace verification
Use existing public Trace Codes only when a passport has actually been published.
Verify a Trace CodeDocument requests
Contact our team Request verified material, not generic certificates.
Technical sheets, sample data and other documents are shared only when applicable to the specific verified product and disclosure is authorised.
Buyer FAQ
Answers before you commit.
These are general procurement principles. Transaction-specific requirements must be documented in the offer and contract.
What is the difference between a specification sheet and a Certificate of Analysis?
A specification sheet defines the product's target or contractual parameters. A Certificate of Analysis (COA) records testing or analysis for a particular sample or lot. One does not automatically replace the other.
Can we request samples before a commercial order?
Sample discussions depend on a verified current sourcing activity and a specific lot or supplier. Macadamia, vanilla and chilli are future initiatives; NOVELLA is not offering samples for those categories.
Are your products always available for immediate shipment?
No. Green coffee requirements are evaluated through The Coffee Conduit on a lot-by-lot basis. Macadamia, vanilla and chilli are future initiatives and are not currently sourced, stocked or offered by NOVELLA.
Who is responsible for freight and import clearance?
Responsibilities depend on the agreed Incoterms® rule and named place, contract, route and import jurisdiction. They must be clearly allocated before purchase.
What can I verify through NOVELLA TRACE?
Where a public passport has been approved and published, an ORION-issued code links to the available public record. It does not certify facts or events that the passport does not document.